Handle reputation risks like a pro based on our insights to tailor an action and response
Keep an eye on the competition to understand what they’re up to
Identify brand advocates to amplify your reach
Never miss an industry update across key topics, locations, and domains
Brand mentions matter. Customers and potential prospects take onto multiple touchpoints - social media, review sites, listings, and more to share their opinions about your brand. We help you take control, from one place.
Track your customers’ trail
You don’t have to hop between channels to spot conversations that matter to you. We monitor and create alerts of your brand mentions across all the channels in one go with online reputation monitoring
Monitor social engagements
View and manage social media engagements in one place to find what is being said and shared and to immediately take action on things that matter with our social media reputation management solution
Response through ticketing
Respond to your customer concerns by creating tickets with data aggregated across channels. Integrate with your help desk software easily through custom-built APIs
Engage with the community
Whether your brand image is falling apart or rising up, we devise an automated response by classifying the context as positive, negative, or neutral
Leave no UGC unnoticed
We dig into the deepest corners of the entire web to pull out and directly publish positive reviews about your brand on your website through online review monitoring and aggregation
Turn customer insights to action
Easily measure customer satisfaction index by requesting your customers to share their product or service experiences through our custom-built surveys
The one-stop social management solution catering to your unique business requirements and strategize your online reputation management for maximum efficiency and success.
We monitor your business ratings and reviews across multiple websites and social media platforms on a single dashboard and help you make data-driven decisions.
Whether you are a single outlet or multiple chains of stores, we’ll manage your online reputation using user-generated content sourced from your social media handles.
Enhance your customer experience by making it more efficient and smooth with our insights, collected through customer feedback via various data points.
We offer 24/7 world-class email and phone support as a service. The grievances are categorized based on priority and resolved through automated smart responses, to ensure quick ticket resolution time.
Our team with their technical expertise can create AI/ ML trained automated responses which will provide tailored responses to every customer. This helps save your time and cost, and you can focus on issues of higher importance.
Based on the nature of your business and industry, we perform a detailed sentiment analysis and provide actionable insights. This way, we know who your customers are, the industry trends, target segment, etc.
How this restaurant chain managed reputation online through review monitoring and automating responses to negative feedback.
See how this automobile manufacturer managed reputation with X-tract.io’s end-to end reputation management solution.