Handle reputation risks like a pro based on our insights to tailor an action and response
Keep an eye on the competition to understand what they’re up to
Identify brand advocates to amplify your reach
Never miss an industry update across key topics, locations, and domains
Brand mentions matter. Customers and potential prospects take onto multiple touchpoints - social media, review sites, listings, and more to share their opinions about your brand. We help you take control, from one place.
Track your customers’ trail
You don’t have to hop between channels to spot conversations that matter to you. We monitor and create alerts of your brand mentions across all the channels in one go with online reputation monitoring
Monitor social engagements
View and manage social media engagements in one place to find what is being said and shared and to immediately take action on things that matter with our social media reputation management solution
Response through ticketing
Respond to your customer concerns by creating tickets with data aggregated across channels. Integrate with your help desk software easily through custom-built APIs
Engage with the community
Whether your brand image is falling apart or rising up, we devise an automated response by classifying the context as positive, negative, or neutral
Leave no UGC unnoticed
We dig into the deepest corners of the entire web to pull out and directly publish positive reviews about your brand on your website through online review monitoring and aggregation
Turn customer insights to action
Easily measure customer satisfaction index by requesting your customers to share their product or service experiences through our custom-built surveys
How this restaurant chain managed reputation online through review monitoring and automating responses to negative feedback.
See how this automobile manufacturer managed reputation with X-tract.io’s end-to end reputation management solution.